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Phone Etiquette

This course will give you the knowledge, tips and techniques that phone professionals use to connect with their customers over the phone to boost sales and reduce complaints! If any part of your job includes talking on the phone, this course is a must.

Objectives

  • Connect with your phone customers right away!
  • Learn the hows and whys to moderating your pace, pitch, and tone to sound more professional.
  • Learn to transform negative language into positive language that your customers will react to!
  • Get the keys to great listening while on the phone
  • Learn the steps to success for many over-the-phone-scenarios!

Lessons

Lesson 1: How to talk on the phone

Lesson 2: What to say on the phone