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Delivering VIP Level Guest Service

This highly interactive course trains learners how to develop and maintain a customer-focused attitude that will turn your guests into raving fans and loyal customers.

Delivering VIP Level Guest Service places learners in a virtual environment where they will encounter

  • 15 customers that each has a unique problem

  • over 20 opportunities to demonstrate guest service skills by making customer-focused choices

  • interactive challenges that reinforce a customer-focused attitude

  • knowledge and tips from over 50 years of guest service experience

  • 6 earnable achievements

Objectives

Develop a customer-focused attitude. You will:

  • Connect with your guest.

  • Meet guest needs

  • Creatively solve issues

  • Develop an "Attitude of Gratitude"

  • Keep a clean center

  • Follow store policies