Looking to WOW your customers with outstanding customer service? Then this course is for you. It combines three great courses that will create those WOW moments for your customers.
Dealing With a Difficult Guest
It’s difficult to teach a team member how to handle a difficult guest. It can be terrifying for a first time employee to face a mad mom. In this course the learner literally interacts with an angry guest. They will learn how to change that guest from a raving mad customer into a raving fan using the techniques that are taught in this entertaining course.
Delivering VIP Level Guest Service
Turn your guests into loyal fans by making them feel like VIPs. Guest Service is a vague concept. Common sense is not so common. If you have been looking for a way to deliver service at a high level then you are going to love this course. You’ll walk through 15 service scenarios, having to choose the VIP solution for serving the guest.
Do you know what happens when people call your center? Have you had the time to teach and train phone etiquette? Have you left it up to the individual to decide how they are going to handle a guest over the phone? Many times the first time a potential guest interacts with your center is over the phone. Make sure your team understands the art of connecting over the phone!
BONUS COURSE: Great Guest Service - Boot Camp
If you are serious about changing your service model and are ready to really deliver VIP service then get ready to get in shape with this Great Guest Service Boot Camp. You have the opportunity to experience three weeks of recorded webinars, 3 IOL courses, and homework that will have your guests raving about your service!
That's almost $270 in eLearning courses for under $150!!!